DVDFab Store is committed to protecting your privacy. When you use our AI image processing services — background removal, photo colorization, old photo restoration, or image enhancement — you trust us with your images and personal data. This Privacy Policy explains what information we collect, how we use it, and how we protect it. DVDFab Store is operated by BestFab Software Limited, located at RM B, 16/F, Eubank Plaza, 9 Chiu Lung St, Central, Hong Kong 999077. Last updated: 30 April 2026.
Information We Collect
When you visit dvdfab.store, purchase a subscription, or use our AI tools, we may collect the following types of information:
- Browsing data: how you navigate and interact with our website, including page views, clicks, and session duration.
- Contact information: email address provided during account creation or when contacting support at [email protected].
- Payment information: billing details processed securely by Stripe, our PCI-DSS-compliant payment processor. We do not store full card numbers on our servers; only the last four digits and a tokenized reference are retained for transaction lookup and refunds.
- Account data: subscription status, plan type, and account preferences.
- Usage analytics: which AI tools you use, feature interactions, and aggregated session metadata — used solely to improve service quality.
- Technical data: file type and dimensions of uploaded images. We do not access or retain image content beyond the processing window; uploaded files are automatically and permanently deleted from our servers within 24 hours after processing is complete.
- Support communications: the content of messages you send to our customer support team for the purpose of resolving your inquiry.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and deliver the AI image processing services you have requested.
- To fulfill contractual obligations related to your subscription plan.
- To provide customer support and respond to your inquiries promptly.
- To verify your identity and protect your account from unauthorized access.
- To analyze how our AI tools are used and improve processing quality, speed, and user experience.
- To manage billing, payments, and subscription renewals.
- To notify you of important service updates, new AI features, and relevant announcements.
Your Rights, Cookies & Data Protection
Depending on your location, you may have rights under Hong Kong SAR (and, where applicable, the EU GDPR or California CCPA) to access, correct, delete, port, or restrict the processing of your personal data, and to opt out of certain processing activities. To exercise any of these rights, email [email protected]; we respond to verified requests within 30 days. We use only essential cookies for session management and aggregated analytics — no advertising cookies — and you can disable cookies in your browser settings without breaking core functionality. We never sell, rent, or trade your personal data to third parties for commercial or marketing purposes. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements; the revised policy will be posted on this page with a new effective date. For privacy questions or data requests, please contact us.